Salesforce.com gets more social

Salesforce.com is deepening the social connections that underpin its suite of cloud computing products.

Starting this October, its customer relationship management (CRM) customers will be able to see social profiles of customers with data mined from social networks such as Twitter and LinkedIn.

Chatter, Salesforce’s enterprise social networking tool available for almost two years now, will also support instant messaging for the first time.

This means Chatter users will soon be able to chat with fellow workers, share screens, collaborate with partners and approve requests directly from their Chatter feeds. …