Customer service with AI agents: Build trust, don’t push people away
Businesses that have bought the AI hype and pushed a chatbot upfront…
Q&A: Use AI for speed, human agents for trusted customer service, says Sinch
When it comes to customer service, the key is knowing when AI…
With such poor customer service from Singapore telcos, just choose the cheapest
Intense competition has led to poor customer service from Singapore telecom operators…
TPG’s customer service woes a troubling sign of Singapore’s overheated mobile market
Poor customer service at TPG Telecom is a worrying sign that competition…
OCBC Bank recognises VIP customers through their faces with NEC technology
The NEC face recognition system, rolled out in December 2017 at the…
