Nexus One has 3G problems
I was so excited to unwrap my newly minted Nexus One which arrived at about 3pm today but I did not get a chance to mess around till an hour ago as I was outside. I was immediately impressed by its speed, cool looks and excellent touch feel. I immediately installed Hoiio and SMS Backup and Facebook to get my basic apps up and running. They were all working fine and I even listened to Amazon MP3 30 second free top hits previews. Then I went downstairs and out of the Wi-Fi zone and everything stopped working. I have tried everything I know, checked my settings three times, rebooted twice but 3G simply does not work. This is obviously a problem and I am very disappointed this did not work out of the box. Will be calling HTC for support real soon!
Update: OK i figured out the problem. The phone strangely does not set the access point settings automatically when you insert the SIM card, so it needs a manual configuration, for starhub users you need to go to settings>mobile networks>access point names>press menu>then press new apn then set apn as shinternet or as shwapint, 3G should work now.
Update 2: Google issued a statement yesterday about connecting to 3G, here’s the excerpt.
There have been several media reports about 3G connectivity issues with the Nexus One. Firstly, we do apologize for any inconvenience and confusion caused to our users. There is a very simple solution for Nexus One owners in Singapore. For SingTel customers, the Nexus One should auto-connect to their 3G network. For Starhub and M1 customers, they will need to enter in their APN settings to connect to their 3G network. This can be done by any user in less than a minute:
1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.
2. Hit Menu button, create new APN.
3. Enter new APN settings. See below for the details.
4. Hit Menu button, save settings.
5. Select the new APN name, then hit the home button. Your 3G connection will shortly appear in the top bar.
As the Nexus One is an unlocked device purchased online at www.google.com/phone, ideally the first place for users to look for support is the help section on this site which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user’s guide and help forum.
If users can’t find the answers they need, they can call the HTC Support line in Singapore at 1-800-238-7788 from 8am-8pm, Monday to Saturday. HTC is providing local support and repair services for Nexus One.
Again, our sincerest apologies to our Nexus One users in Singapore if they are having any problems connecting to their telecom operator’s 3G network. We hope this simple solution will help them to enjoy the full Internet experience and the innovative mobile features of their new Nexus One phones in Singapore.
Dickson Seow
Head, Corporate Communications
Google Southeast Asia
For Starhub customers:
- name: Starhub Internet
- APN: shwapint
- username: [leave blank]
- password: [leave blank]
For M1 customers:
- name: M1 Internet
- APN: sunsurf
- username: 65
- password: user123
And in case it is not working for SingTel customers:
- name: SingTel Internet
- APN: internet
- username: 65IDEAS (or blank)
- password: IDEAS (or blank)
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&hl=en&fid=0bd8ccd4799040c200047c99c44ddfe6
I am not the only one with 3G connectivity problems, loads of other people too!
That sounds disappointing, especially when I’ve just placed my order. Would be interested to know what HTC says about this.
Nexus One hit snag with 3G issue worldwide. Including Singapore. * http://bit.ly/7LXUOx
This comment was originally posted on Twitter
OK i figured out the problem. The phone strangely does not set the access point settings automatically when you insert the SIM card, so it needs a manual configuration, for starhub users you need to go to settings>mobile networks>access point names>press menu>then press new apn then set apn as shinternet or as shwapint, 3G should work now.
It’s rather weird that you should expect the APN to work OOTB when you bought the set from outside Singapore. I bought my Dream from SingTel to use in M’sia’s Celcom network and I had to set my APN manually as well. I’d since switched to Cyanogen’s ROMs and every single time I do a full wipe, I’ve had to set the APN myself. I’ve come to the conclusion that the default APN is typically set by the telco’s themselves so that it works seamlessly if you buy a phone on contract from the telco.
Anyways, do keep us updated regarding the phone. I’m about to put in my order meself.
Thanks!
[...] some users complaint that the Nexus One has some 3G connectivity issue. Actually I wasn’t surprised at all. Almost all Smartphone (or in this case, Google will say [...]
You may wanna plug this for Singapore users that maybe missing the right 3G configuration:
http://techielobang.com/blog/2010/01/10/official-google-nexus-one-solution-for-singapore-users/
Pls check this post before and try if this happens in Singapore too.
Holding it in the hands and placing it on your desk
http://forums.ocworkbench.com/showpost.php?p=457231&postcount=9
I’m glad that 1st mystery has been solved before my phone arrives.
The other major complaint in the US has been that the connect speed to the internet on the nexus is slower than with other 3G phones using the same SIM. Dropping from 3G to EDGE.
Have you noticed a slower connection?
I havent done any throughput tests, but compared to the HTC Hero which I have been using for a few months, the N1 is definitely much faster when it comes to navigating the phone, and faster when accessing the web.
OCworkbench – we dont have Edge here, so the network stays on 3G once connected, i will do some throughput tests when i get the time
hi Gin Lee which operator are you on ? Starhub or M1 ?
If I remember correctly, I do have a old Samsung D900 a GPRS/EDGE phone. When i plug in a M1 3G card, in some locations it shows a “E” instead of a “G”.
Let us know your test results and how many 3G bars are you getting as compared to other 3G phones you have on hand ? please try and let us, all your readers know.
Thanks.
Here is a list of EDGE networks in Singapore and other countries. apparently there is EDGE network, a faster GPRS in Singapore from M1 and Starhub.
http://en.wikipedia.org/wiki/List_of_EDGE_networks#Asia
I ordered the Nexus late evening on the 6th, but the order hasn’t even been shipped yet. Am curious to know what is Google’s turnaround time for processing/shipping orders to Singapore.
For those who have received the phone, care to share? Was it shipped from the US? Or Taiwan perhaps?
Ping,
I ordered my phone on 5th Jan. It shipped 9 Jan from the US by DHL (info from tracking reference)
It hasn’t arrived in Singapore yet though.
Technology writer for Digital Life didn’t know Google phone need to configure 3G! http://bit.ly/4Y1OCW #fail #goondu
This comment was originally posted on Twitter
Technology writer for Digital Life didn’t know Google phone need to configure 3G! http://bit.ly/4Y1OCW #fail #g.. http://bit.ly/77JDCq
This comment was originally posted on Twitter
Looks like anecdotally the nexus does have problems with connection speed in Singapore too.
http://www.cnet.com/8301-19736_1-10432087-251.html?tag=mncol;posts
(see comments)
” by MarcusHolz January 12, 2010 12:19 AM PST
It’s not a T-Mobile problem. I’ve ordered the N1 on-line and live in Singapore. My mobile provider is Starhub mobile here in Singapore.
Same problem…. It’s definitely the N1
I used the same Sim-card that I had in my HTC Magic before with the same 3G settings… The magic works perfectly, the N1 has problems…..
Marcus”
Arghh
I share your explanation that almost all Smartphone have bugs for the first few version. Still, nexus one will be a competitor to iPhone. Let’s see what Apple will do in this competition
This comment was originally posted on Dee Kay Dot As Gee
Do you have a working Starhub MMS setting for your N1?
Looks like it is also a cripplephone. According to speculation below, and my personal unsuccessful attempts in getting help from both Starhub and HTC, mms on Starhub and M1 is crippled on the nexus one:
http://forums.hardwarezone.com.sg/showpost.php?p=43364648&postcount=1088
Although StarhubCares refuses to care and comment, citing that Google Nexus One has no plans with local operator, the MMS mystery has been solved.
Starhub or maybe HTC, *requires ALL* 3 standard APNs below to be configured, word for word on the Nexus One. If anything is missed out, N1 will be a fail-phone.
The following 3 APNs must be added:
Name: Starhub Internet
APN: shwap
Proxy: Not set
Port: Not set
Username: star
Password: hub
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 525
MNC: 05
Authentication type: Not set
APN type: default
Name: Gee! GPRS
APN: shwap
Proxy: 10.12.1.2
Port: 80
Username: star
Password: hub
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 525
MNC: 05
Authentication type: Not set
APN type: default
Name: Gee! MMS
APN: shmms
Proxy: Not Set
Port: Not Set
Username: Not Set
Password: Not set
Server: Not set
MMSC: http://mms.starhubgee.com.sg:8002/
MMS proxy: 10.12.1.80
MMS port: 80
MCC: 525
MNC: 05
Authentication type: Not set
APN type: mms
Reboot and you should be done. However there is still one more pain: if you have poor or are out of 3G coverage, MMS sending will fail and the phone *will not* retry.
#NexusOne has #3G problems – solved for SingTel! http://bit.ly/8qrXOt #solved #n1 #singtel3g
This comment was originally posted on Twitter
[...] on StarHub First off, if all you want to do is just surf the Web, then just refer to Google’s recommended settings. This means simply setting the APN names for your telco on your Nexus [...]
[...] Both Alf and Gin wrote stories on getting the Nexus One to work, Alf on MMS, and Gin on the 3G issues. [...]
[...] Nexus One has 3G problems | Techgoondu [...]
My N1 is connecting to the internet automatically even my I switch off my APN settings. I have to key-in certain key config which i got off the net and the restart before it would be turned off. I hv to rpt the same sequence all over again if I want to switch on my APN. It’s getting me really irritates. I’m on FroYo already. Can anybody pls help with this problem?
Leave your response!
Additional comments powered by BackType
Tags
Archives by month
Calendar
Popular posts
Most Commented
Recent Comments
Blogroll
Friends