Nexus One has 3G problems
By:
9 Jan
2010
22 Comments
 

I was so excited to unwrap my newly minted Nexus One which arrived at about 3pm today but I did not get a chance to mess around till an hour ago as I was outside. I was immediately impressed by its speed, cool looks and excellent touch feel. I immediately installed Hoiio and SMS Backup and Facebook to get my basic apps up and running. They were all working fine and I even listened to Amazon MP3 30 second free top hits previews. Then I went downstairs and out of the Wi-Fi zone and everything stopped working. I have tried everything I know, checked my settings three times, rebooted twice but 3G simply does not work. This is obviously a problem and I am very disappointed this did not work out of the box. Will be calling HTC for support real soon!

Update: OK i figured out the problem. The phone strangely does not set the access point settings automatically when you insert the SIM card, so it needs a manual configuration, for starhub users you need to go to settings>mobile networks>access point names>press menu>then press new apn then set apn as shinternet or as shwapint, 3G should work now.

Update 2:  Google issued a statement yesterday about connecting to 3G, here’s the excerpt.

GOOGLE STATEMENT – Nexus One 3G connectivity for SG

There have been several media reports about 3G connectivity issues with the Nexus One.  Firstly, we do apologize for any inconvenience and confusion caused to our users.  There is a very simple solution for Nexus One owners in Singapore.  For SingTel customers, the Nexus One should auto-connect to their 3G network.  For Starhub and M1 customers, they will need to enter in their APN settings to connect to their 3G network.  This can be done by any user in less than a minute:

1.  Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.

2. Hit Menu button, create new APN.

3. Enter new APN settings.  See below for the details.

4. Hit Menu button, save settings.

5. Select the new APN name, then hit the home button.  Your 3G connection will shortly appear in the top bar.

As the Nexus One is an unlocked device purchased online at www.google.com/phone, ideally the first place for users to look for support is the help section on this site which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user’s guide and help forum.

If users can’t find the answers they need, they can call the HTC Support line in Singapore at 1-800-238-7788 from 8am-8pm, Monday to Saturday.  HTC is providing local support and repair services for Nexus One.

Again, our sincerest apologies to our Nexus One users in Singapore if they are having any problems connecting to their telecom operator’s 3G network.  We hope this simple solution will help them to enjoy the full Internet experience and the innovative mobile features of their new Nexus One phones in Singapore.

Dickson Seow

Head, Corporate Communications

Google Southeast Asia

For Starhub customers:

- name: Starhub Internet

- APN: shwapint

- username: [leave blank]

- password: [leave blank]

For M1 customers:

- name: M1 Internet

- APN: sunsurf
- username: 65
- password: user123

And in case it is not working for SingTel customers:

- name: SingTel Internet

- APN: internet
- username: 65IDEAS (or blank)
- password: IDEAS (or blank)

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  • NJ

    My N1 is connecting to the internet automatically even my I switch off my APN settings. I have to key-in certain key config which i got off the net and the restart before it would be turned off. I hv to rpt the same sequence all over again if I want to switch on my APN. It’s getting me really irritates. I’m on FroYo already. Can anybody pls help with this problem?

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  • Albert

    Although StarhubCares refuses to care and comment, citing that Google Nexus One has no plans with local operator, the MMS mystery has been solved.

    Starhub or maybe HTC, *requires ALL* 3 standard APNs below to be configured, word for word on the Nexus One. If anything is missed out, N1 will be a fail-phone.

    The following 3 APNs must be added:

    Name: Starhub Internet
    APN: shwap
    Proxy: Not set
    Port: Not set
    Username: star
    Password: hub
    Server: Not set
    MMSC: Not set
    MMS proxy: Not set
    MMS port: Not set
    MCC: 525
    MNC: 05
    Authentication type: Not set
    APN type: default

    Name: Gee! GPRS
    APN: shwap
    Proxy: 10.12.1.2
    Port: 80
    Username: star
    Password: hub
    Server: Not set
    MMSC: Not set
    MMS proxy: Not set
    MMS port: Not set
    MCC: 525
    MNC: 05
    Authentication type: Not set
    APN type: default

    Name: Gee! MMS
    APN: shmms
    Proxy: Not Set
    Port: Not Set
    Username: Not Set
    Password: Not set
    Server: Not set
    MMSC: http://mms.starhubgee.com.sg:8002/
    MMS proxy: 10.12.1.80
    MMS port: 80
    MCC: 525
    MNC: 05
    Authentication type: Not set
    APN type: mms

    Reboot and you should be done. However there is still one more pain: if you have poor or are out of 3G coverage, MMS sending will fail and the phone *will not* retry.

  • Albert

    Looks like it is also a cripplephone. According to speculation below, and my personal unsuccessful attempts in getting help from both Starhub and HTC, mms on Starhub and M1 is crippled on the nexus one:

    http://forums.hardwarezone.com.sg/showpost.php?p=43364648&postcount=1088

  • Albert

    Do you have a working Starhub MMS setting for your N1?

  • Leo

    Looks like anecdotally the nexus does have problems with connection speed in Singapore too.

    http://www.cnet.com/8301-19736_1-10432087-251.html?tag=mncol;posts
    (see comments)

    ” by MarcusHolz January 12, 2010 12:19 AM PST
    It’s not a T-Mobile problem. I’ve ordered the N1 on-line and live in Singapore. My mobile provider is Starhub mobile here in Singapore.

    Same problem…. It’s definitely the N1

    I used the same Sim-card that I had in my HTC Magic before with the same 3G settings… The magic works perfectly, the N1 has problems…..

    Marcus”

    Arghh

  • Leo

    Ping,
    I ordered my phone on 5th Jan. It shipped 9 Jan from the US by DHL (info from tracking reference)
    It hasn’t arrived in Singapore yet though.

  • ping

    I ordered the Nexus late evening on the 6th, but the order hasn’t even been shipped yet. Am curious to know what is Google’s turnaround time for processing/shipping orders to Singapore.

    For those who have received the phone, care to share? Was it shipped from the US? Or Taiwan perhaps?

  • http://www.ocworkbench.com ocworkbench

    Here is a list of EDGE networks in Singapore and other countries. apparently there is EDGE network, a faster GPRS in Singapore from M1 and Starhub.

    http://en.wikipedia.org/wiki/List_of_EDGE_networks#Asia

  • http://www.ocworkbench.com ocworkbench

    hi Gin Lee which operator are you on ? Starhub or M1 ?

    If I remember correctly, I do have a old Samsung D900 a GPRS/EDGE phone. When i plug in a M1 3G card, in some locations it shows a “E” instead of a “G”.

    Let us know your test results and how many 3G bars are you getting as compared to other 3G phones you have on hand ? please try and let us, all your readers know.

    Thanks.

  • Oo Gin Lee

    OCworkbench – we dont have Edge here, so the network stays on 3G once connected, i will do some throughput tests when i get the time

  • Oo Gin Lee

    I havent done any throughput tests, but compared to the HTC Hero which I have been using for a few months, the N1 is definitely much faster when it comes to navigating the phone, and faster when accessing the web.

  • Leo

    I’m glad that 1st mystery has been solved before my phone arrives.
    The other major complaint in the US has been that the connect speed to the internet on the nexus is slower than with other 3G phones using the same SIM. Dropping from 3G to EDGE.

    Have you noticed a slower connection?

  • http://www.ocworkbench.com ocworkbench

    Pls check this post before and try if this happens in Singapore too.

    Holding it in the hands and placing it on your desk

    http://forums.ocworkbench.com/showpost.php?p=457231&postcount=9

  • Albert

    You may wanna plug this for Singapore users that maybe missing the right 3G configuration:

    http://techielobang.com/blog/2010/01/10/official-google-nexus-one-solution-for-singapore-users/

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  • feicipet

    It’s rather weird that you should expect the APN to work OOTB when you bought the set from outside Singapore. I bought my Dream from SingTel to use in M’sia’s Celcom network and I had to set my APN manually as well. I’d since switched to Cyanogen’s ROMs and every single time I do a full wipe, I’ve had to set the APN myself. I’ve come to the conclusion that the default APN is typically set by the telco’s themselves so that it works seamlessly if you buy a phone on contract from the telco.

    Anyways, do keep us updated regarding the phone. I’m about to put in my order meself.

    Thanks!

  • ginlee

    OK i figured out the problem. The phone strangely does not set the access point settings automatically when you insert the SIM card, so it needs a manual configuration, for starhub users you need to go to settings>mobile networks>access point names>press menu>then press new apn then set apn as shinternet or as shwapint, 3G should work now.

  • Albert

    That sounds disappointing, especially when I’ve just placed my order. Would be interested to know what HTC says about this.

  • Oo Gin Lee