StarHub DNS servers down

August 7th, 2008 | by Alfred Siew

The time is about 10 plus in the night, and my StarHub connection suddenly went down… first MSN, then my FTP, then Web browsing.

Reset the router, then the modem and realised that I’ve got an IP address from StarHub but things can’t move. Called StarHub and they were swamped by calls – an automated message just tells me to e-mail them and hung up.

Then my friend Albert told me it’s StarHub’s DNS servers being down. So I changed the “auto” DNS settings to point to another ISP’s DNS and things started moving again. That’s how I am blogging about this now.

Since I first noticed the problem, StarHub’s DNS servers have been up and down past few minutes. Share your experiences here if you got the same problems.

Update: It’s about 12 midnight now, and things appear back to normal.



  1. Christy Woodard says:


  2. fangirl says:

    Hey SDF, my experience with Singnet has been really bad. Almost once a week, my broadband connection will fail. And beyond the patchy connection, there’s the lousy customer service and hassle of micro-filters for every single phone socket. I’m still a customer, but definitely switching. Does anyone know whether Pacnet is really better?

  3. hdtvsg says:

    There was a slowdown in internet traffic on Sat and Sunday. It is back to normal today.

    Check out Olympic pictures captured in HD at

  4. debswee says:

    Agree with @sdf. I’ve had the same issues with Starhub recently.

  5. sdf says:

    Faced the same problem too last night. Starhub’s been really unstable recently. I wonder if its time to switch to Singnet or the ever-steady Pacnet…

  6. Albert says:

    It is amazing that an ISP with 3 DNS servers, all going down at the same time. What happened to redundancy? Internet connection without DNS = dead Internet.

    The irony is that we had to use a competitor’s DNS server to literally “resolve” the issue.

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