Electronic Art’s new game is basically Magic The Gathering Online turned into real-time-strategy and is a fantastic game. But it has one HUGE problem – there is a bug which makes you lose your virtual assets and currency. The problem becomes serious when you realise that the exchange rate is 1 battleforgepoint (bfp) = 2 singapore cents. So when I saw 1050 bfps disappearing from my account, it means I lost the equivalent of S$21.
In my case what happened was that I had sold an ultra-rare card called enlightenment for 1050 bfps. I saw the money going into my game account but when I relogged into my account, both the card and the 1050 bfp was gone! Turns out that I am not the only one and that there are at least five other chaps who have had different problems.
This things are not a problem when gamers raise a ticket to customer support to remedy the situation but going by what the forumers are saying, some have been waiting for over THREE WEEKS for this issue to be resolved but still no sight. The problem with this bug is that it has affected the confidence of many gamers to continue trading until they get a resolution on their first bug. I recently paid $80 for additional BFPs to buy more cards but unless Phenomic (the studio which developed the game) can get its act together, it will be losing some customers pretty soon.