Some M1 smartphone users were not able to go online with their 3G connections after a “power problem” disrupted the mobile data service early this morning in the country’s latest cellphone service outage.
The telecom operator put up a notice on its Facebook page at around 6am this morning, informing customers that some of them may be affected by the disruption. It also advised them to log on to its 2G network instead of 3G to continue using its services.
On its Facebook page, M1 said:
One of our mobile network switches is impacted by a power problem and mobile services to some of our customers may be partially affected.
We are in the process of restoring service and apologise for the inconvenience.
Customers may wish to try switching their device from the 3G to 2G network.
Updates will be provided when full service is restored.
UPDATE SGT 16/01/2013, 17:03: M1 has said on its Facebook page that services will be restored fully by midnight tomorrow (17/01/2012).
UPDATE SGT 17/01/2013 19:31: M1 says things are back to normal, amid lingering complaints from some users. On Facebook, it says: “3G service has been fully restored in the affected areas. If you are using a 3G handset and still unable to get 3G service, it may help to reboot the device.”
The breakdown is the latest in a series of problems that Singapore’s cellphone operators have faced. Just last month, all three were fined S$10,000 each for poor 3G coverage.
In May 2012, the Infocomm Development Authority handed SingTel a record S$400,000 penalty for disruptions to its 3G network, while M1 was told by the industry regulator to pay a S$300,000 fine in November 2011 for a network problem that prevented users from making calls, sending SMSes and going online.
Today, some Facebook users said they could not detect a signal on their phones. Others said they were unable to make calls or surf the Web on their phones even after switching to 2G. It is unclear if 4G or Long Term Evolution (LTE) services are affected.
According to posts on Facebook, the problem seems to have affected users in Jurong, though others elsewhere have had no issues going online with their phones.
12h gone already ,still haven resolve the problem?!
this is unbelievable. A supposedly 1st World country suffering from a complete meltdown of one of its biggest telcos? 🙁
This must be a secret conspiracy to break Whatsapp addiction and get customers to use SMS again.
EVERYONE IN THE WEST CANT use it!
It lasts more than 2 hours:(
To add,
M1, conveninently swithced off their customer service. You cannot reach them on all their toll free numbers.
Certain bluff that i see here
1)Some M1 smartphone users were not able to go online(Not some, All M1 affected)
2) Switch to 2g for internet connectivity(False, basically complete shut down)
Hi shyreyas, up until half an hour ago, I was still using the 3G network here in the northeast (Hougang/Sengkang). It’s now only on 2G.
I’m working at science park and here totally no call and no internet. I never experience such a case in my country ever. So I believed the issue in my phone and reset the phone I lost my all SMS and phone history 🙁 I’m so wondering why they doesn’t have backup plan for this king of huge service providers also. are they lack of money to buy a backup switch or backup generator? God protect M1
Having “No Service” in Red Hill, please resolve this asap, I can’t even make a call!
My phone says “no service” obviously this is not a data problem!
Thanks for sharing, everyone. Seems like users are having issues in the western and southern areas. Will update when M1 restores the service.
Switching to 2G doesn’t help.. still can’t call out!
The outage is just in time for the morning business peak hours when you need phone communication! (Labrador area)
Can’t even make a call, much less connect to internet !
I am in alexandra hospital ward also cannot go online. Cannot call. Mine is 4G LTE.