StarHub fastest in 4G download speeds, says Opensignal

November 24th, 2020 | by Alfred Siew
StarHub fastest in 4G download speeds, says Opensignal

StarHub provided the fastest 4G download speeds among the four telecom operators in Singapore, while underdog TPG improved its mobile experience for users from six months ago, according to the latest findings from research firm Opensignal.

StarHub users reported average download speeds of 57.2Mbps while Singtel users got around 50.3Mbps. M1 users were some distance behind with 30.7Mbps while TPG trailed even further back with just 25.2Mbps.

CHART: Opensignal

TPG’s speeds were still on par with international standards, says Opensignal, but its Singapore rivals have upped their game in terms of offering fast downloads.

The results, revealed today, were taken from more than 36,000 devices from August 1 to October 29. During this time, more than 109 million measurements were made to test the mobile experience of users in Singapore.

StarHub users also experienced high upload speeds of about 14.8Mbps but this was slightly slower than Singtel users’ 15.3Mbps, according to Opensignal. M1 users got 13.6Mbps and TPG was a long way behind with 5.8Mbps.

CHART: Opensignal

The challenger to the Big Three telcos did close the gap for its video and game experience, which is on a scoring system set up by Opensignal. In a voice app test, it was on par with or better than its rivals.

In terms of 4G coverage, Singtel and StarHub tied for a perfect 10 score on Opensignal’s test, while M1 was just behind with a rating of 9.9. TPG was last at 9.5, though this was an improvement over a score of 9.3 in a June report.

The scores were tallied based on the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

CHART: Opensignal

Only in a so-called 4G Availability test, which basically measured how much time users spent on a 4G network, did TPG pull ahead of rivals.

Its victory here is insignificant, however, because the other three telcos have users connected to 5G networks at times, whereas TPG cannot offer an islandwide 5G service yet after losing a bid for a licence earlier this year.

CORRECTION at 25/11/2020, 4:00pm: An earlier version of the story made use of statistics from an earlier report from Opensignal. It has been updated with the latest findings. We are sorry for the errors.

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