SingTel has been told to pay an unprecedented S$180,000 fine for problems in its TV service that cut off the last dramatic minutes of last season’s Barclays Premier League for about a third of its pay-TV customers.

Some 115,000 households had missed out on the few extraordinary minutes on May 13, 2012, when two goals for Manchester City in their last game clinched the title in one of the most thrilling endings to a season.

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As thousands of M1 subscribers find themselves suddenly cut off from phone calls, SMSes and e-mail these past couple of days, it is hardly surprising to see many taking to Facebook to hit out at their telecom operator.

That the most serious outage in recent memory was caused by M1′s vendors somehow setting off a water sprinkler at a network centre makes it even harder to accept. As a friend who works in the industry remarked, this looked like a rather “noob” mistake.
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(Source: IDA)

Singapore’s cellphone operators have fallen short in providing outdoor 3G coverage, particularly in housing estates, at outdoor recreation areas and along train routes above ground, tests by the government regulator have found.

The Infocomm Development Authority (IDA) said today it will fine each operator $10,000, after signal readings around the island showed that they have failed to meet the 99 per cent coverage mandated from April this year.

In tests carried out in September, SingTel was found to offer 97.4 per cent coverage, while StarHub fared slightly worse with 97.2 per cent. The worst of the three was M1, which scored 94.6 per cent. …

SingTel is being fined S$300,000 for disruptions to its mio Voice home phone service late last year, as the infocomm regulator meted out the latest penalty to a telecom operator here for below-par services. …

A software glitch in its new equipment has cost SingTel a hefty S$400,000, after it was fined today by the infocomm regulator for disruptions in its 3G services in various parts of Singapore last year.

The Infocomm Development Authority (IDA) today meted out its heaviest fine yet to a telecom operator here, citing the seriousness of SingTel’s downtime, which affected thousands of users in the central region of the island. More than 5 per cent of SingTel’s base stations were affected. …

M1 is facing one of the stiffest fines meted out to a telecom operator in Singapore in years, after faulty hardware cards caused some of its users to be locked out from their phone calls, messages and mobile Internet services on May 18 this year.

The “orange” telco had given users a free day of calls and SMSes a week later to say sorry, but the regulators obviously are not as forgiving, instead handing out a S$300,000 fine today to the errant telco for the disruption. …