outage

M1 outage in Singapore a reminder of challenges of remote working
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M1 outage in Singapore a reminder of challenges of remote working

May 12th, 2020 | by Alfred Siew
The new normal after the pandemic may be to go digital, but it may also include accepting that downtime is an inevitable part of the new...
StarHub outage not due to DDoS attack after all, say regulators
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StarHub outage not due to DDoS attack after all, say regulators

April 21st, 2017 | by Alfred Siew
A StarHub outage in October last year was not caused by a coordinated attack by hackers as first thought, but was down to part of the infrastructure being...
Singtel network down? Tough for connected homes and businesses
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Singtel network down? Tough for connected homes and businesses

December 6th, 2016 | by Alfred Siew
With the Singtel network down, the angry reactions from both business and home users point to their deep dependence on being...
StarHub outage was caused by “unprecedented” DDoS attacks
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StarHub outage was caused by “unprecedented” DDoS attacks

October 25th, 2016 | by Alfred Siew
StarHub said its domain name servers (DNS) had been targeted on the two days, essentially locking out many of its users from the...
no-cover
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StarHub users face intermittent issues with mobile voice services

November 12th, 2014 | by Alfred Siew
Following complaints from consumers, the telecom operator said at about 11am today that it was facing intermittent issues with its mobile voice...
no-cover
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M1 voice and SMS services restored after disruption

February 4th, 2014 | by Alfred Siew
While the IDA can only keep meting out heavy fines to repeat offenders, the ultimate punishment that the "orange" operator will get is frustrated customers switching to its "red" and "green"...
SingTel fire: a timely reminder for infocomm infrastructure audits
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SingTel fire: a timely reminder for infocomm infrastructure audits

October 10th, 2013 | by Alfred Siew
The IDA and telcos here will have to ramp up regular, tougher audits to ensure that fast, affordable telecom services are just as...
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Record S$1.5m fine for M1 for Singapore’s worst mobile service disruption

October 3rd, 2013 | by Alfred Siew
In causing an outage that lasted several days, the telco had not fulfilled its obligation to provide resilient mobile telephone services, said the government regulator today, as it meted out the country's heaviest punishment to...
no-cover
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SingTel fined a record S$180,000 for mio TV football outage

February 15th, 2013 | by Alfred Siew
SingTel has been told to pay an unprecedented S$180,000 fine for problems in its TV service that cut off the last dramatic minutes of last season’s Barclays Premier League for about a third of its pay-TV customers. Some...
no-cover
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M1 fibre broadband users locked out of Singapore sites

September 8th, 2011 | by Alfred Siew
Users of M1's fibre broadband services are having difficulty viewing websites hosted locally in Singapore today, due to a yet unresolved network...
no-cover
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Gmail glitch: messages wiped for more than 100,000 users

February 28th, 2011 | by Raymond Lau
Some 100,000 to 150,000 Gmail users had their messages, chat logs and other personal settings wiped clean early today, due to a serious glitch that would likely cast doubt about the reliability of similar cloud-based...