By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
TechgoonduTechgoonduTechgoondu
  • Audio-visual
  • Enterprise
    • Software
    • Cybersecurity
  • Gaming
  • Imaging
  • Internet
  • Media
  • Mobile
    • Cellphones
    • Tablets
  • PC
  • Telecom
Search
© 2023 Goondu Media Pte Ltd. All Rights Reserved.
Reading: Second fibre broadband outage in a month looks bad for M1
Share
Font ResizerAa
TechgoonduTechgoondu
Font ResizerAa
  • Audio-visual
  • Enterprise
  • Gaming
  • Imaging
  • Internet
  • Media
  • Mobile
  • PC
  • Telecom
Search
  • Audio-visual
  • Enterprise
    • Software
    • Cybersecurity
  • Gaming
  • Imaging
  • Internet
  • Media
  • Mobile
    • Cellphones
    • Tablets
  • PC
  • Telecom
Follow US
© 2023 Goondu Media Pte Ltd. All Rights Reserved.
Techgoondu > Blog > Internet > Second fibre broadband outage in a month looks bad for M1
InternetTelecom

Second fibre broadband outage in a month looks bad for M1

Alfred Siew
Last updated: December 24, 2020 at 12:45 PM
Alfred Siew
Published: December 22, 2020
4 Min Read
IMAGE: M1 Facebook page

With many families staying home this holiday season due to travel restrictions, you can imagine the disruption when the fibre broadband service from M1 that connects them to the office or favourite Netflix show got cut again yesterday.

The outage, the second one this month for M1, first hit its users around 10am in the morning and persisted for several hours afterwards.

Woodlands, Yishun, Pasir Ris, Tiong Bahru and Hougang users were affected, according to the telecom operator, but irate users who took to its Facebook page yesterday to air grievances came from various other parts of Singapore, such as Punggol, Bishan and West Coast.

M1 said the downtime was due to a faulty equipment card which it replaced yesterday. It also apologised to users for the inconvenience.

That might not be enough to assuage users, who were told by M1 early yesterday that it had resolved the problem when it clearly had not. Annoyingly, it told people to power off and on their devices when that clearly did not work and usually, there was no need to.

What M1 should have done, instead, was to take stock of the places where people were reporting outages instead of simply telling them the service was back on.

Rather than making them angrier, it could simply have advised users that it would take time to get different areas back online, because the recovery was not instantaneous.

As an M1 user myself, I know because a friend in Sengkang had also suffered the outage and he got back online earlier than I had. He also checked that M1’s DHCP server was working again and returning an IP address.

Yes, it’s true the S$39 a month home users pay for a 1Gbps line don’t give them any service level agreement (SLA) that more expensive corporate plans offer. Still, “best effort” doesn’t mean frequent, widespread downtime.

An occasional outage is understandable but twice a month means you are either really unlucky or you have deeper problems with the infrastructure.

On December 4, M1 was also hit by an outage lasting about four hours. And in May, yet another outage lasting almost 30 hours during the Circuit Breaker lockdown period in Singapore got it a fine of S$300,000 from the government regulator.

You wonder what punishment faces M1 this time. Whatever that might be, it is probably apt that M1 recently introduced a new logo that somewhat reflects its network status – the famous orange logo now has the letter M displayed with a broken, disconnected line.

CLARIFICATION at 5:24pm, 22/12/2020: An earlier version of the story said that M1 advised users to reset their optical network terminal. This has to been clarified to mean powering on and off their devices.

Rethink how you should connect up your business
Despite hiccups, Netflix launch in Singapore can reshape pay-TV market
Q&A: Akamai says people will watch next Olympics on watches, glasses
Microsoft confirms bug in older IE versions
Now weaponised, ransomware is a grave threat
TAGGED:downtimefibre broadbandM1outageSingapore

Sign up for the TG newsletter

Never miss anything again. Get the latest news and analysis in your inbox.

By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Whatsapp Whatsapp LinkedIn Copy Link Print
Avatar photo
ByAlfred Siew
Follow:
Alfred is a writer, speaker and media instructor who has covered the telecom, media and technology scene for more than 20 years. Previously the technology correspondent for The Straits Times, he now edits the Techgoondu.com blog and runs his own technology and media consultancy.
Previous Article A Techgoondu wishlist for Christmas 2020
Next Article Goondu review: Suunto 7 is a proper smartwatch for workouts
Leave a Comment

Leave a ReplyCancel reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Stay Connected

FacebookLike
XFollow

Latest News

Nothing CMF Phone 2 Pro review: Delivers the expected for S$399
Cellphones Mobile
June 19, 2025
Robots at Singapore’s Marina Bay Sands cut labour dependency by 30 per cent
Enterprise
June 18, 2025
Lenovo Yoga Slim 7i Gen 10 review: Powered-packed slim laptop on a budget
PC
June 17, 2025
Sedap review: Eh, faster kill the chicken lah, I cannot cook!
Gaming
June 17, 2025

Techgoondu.com is published by Goondu Media Pte Ltd, a company registered and based in Singapore.

.

Started in June 2008 by technology journalists and ex-journalists in Singapore who share a common love for all things geeky and digital, the site now includes segments on personal computing, enterprise IT and Internet culture.

banner banner
Everyday DIY
PC needs fixing? Get your hands on with the latest tech tips
READ ON
banner banner
Leaders Q&A
What tomorrow looks like to those at the leading edge today
FIND OUT
banner banner
Advertise with us
Discover unique access and impact with TG custom content
SHOW ME

 

 

POWERED BY READYSPACE
The Techgoondu website is powered by and managed by Readyspace Web Hosting.

TechgoonduTechgoondu
© 2024 Goondu Media Pte Ltd. All Rights Reserved | Privacy | Terms of Use | Advertise | About Us | Contact
Follow Us!
Never miss anything again. Get the latest news and analysis in your inbox.

Zero spam, Unsubscribe at any time.
 

Loading Comments...
 

    Welcome Back!

    Sign in to your account

    Username or Email Address
    Password

    Lost your password?