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Half of Asia-Pacific businesses lose US$5 million or more from network outages

Network outages are costing Asia-Pacific businesses US$5 million or more in revenue, according to an IDC report.

Ai Lei Tao
3 Min Read

Customer service with AI agents: Build trust, don’t push people away

Businesses that have bought the AI hype and pushed a chatbot upfront to frustrate customers will find that their cost…

Alfred Siew

Q&A: Use AI for speed, human agents for trusted customer service, says Sinch

When it comes to customer service, the key is knowing when AI adds value, and when a human touch is…

Alfred Siew

Google Cloud unveils open protocol to enable secure payments by AI agents

Google Cloud has worked with 60 industry partners to develop an open standard to let AI agents complete a purchase…

Ai Lei Tao

With such poor customer service from Singapore telcos, just choose the cheapest

Intense competition has led to poor customer service from Singapore telecom operators so choose the cheapest offering with the best coverage.

Alfred Siew
8 Min Read

Misjudging risks, a third of firms have been hit by AI-related breaches: Tenable

AI-related breaches are a worry for organisations rushing to adopt AI because many don't have the controls or capabilities to…

Ai Lei Tao

Google Cloud unveils open protocol to enable secure payments by AI agents

Google Cloud has worked with 60 industry partners to develop an open standard to let AI agents complete a purchase…

Ai Lei Tao

Ensign InfoSecurity to train 1,000 Singapore board directors in cybersecurity response

Ensign InfoSecurity is training 1,000 Singapore board members by 2028 with workshops that include a simulated cyberattack and live hacking.

Alfred Siew
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