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Latest Stories
Singapore telcos told: no 4G add-on fee for users on contract
Moto X to sell for S$568 in Singapore
IDA looks to mobile virtual network operators to spur competition in Singapore
Goondu review: Nikon Coolpix P600
 
 
 

Singapore telcos told: no 4G add-on fee for users on contract

By:
24 Apr
2014
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starhub_logo

While Singapore’s smartphone users celebrate a rare consumer victory today, they should not be so quick to think that the temporary reversal of a 4G price hike will lead to free add-ons like caller ID in future.

Goodwill was probably topmost on the minds of StarHub executives yesterday, when they decided not to charge an additional S$2 for existing 4G customers still on contract.

This doesn’t mean it is no longer charging that additional fee. It just won’t do so, for now, for those customers who have said they did not know that 4G would be priced separately when they signed up.

 
Tagged in: broadband, Cellphones, Internet, Singapore, 4G, IDA, M1, Singapore telecoms, SingTel, StarHub,  
 

IDA looks to mobile virtual network operators to spur competition in Singapore

By:
22 Apr
2014
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The Infocomm Development Authority (IDA) is looking to bring some much-needed competition to the Singapore mobile market by turning to new mobile operators that “ride” on existing infrastructure in the years ahead.

Such mobile virtual network operators (MVNOs) do not own any spectrum or network equipment, instead leasing them from incumbent operators to sell repackaged services to consumers.

 
Tagged in: Cellphones, Singapore, IDA, MVNO, Singapore, telecoms,  
 

Commentary: StarHub starts charging for 4G

By:
17 Apr
2014
1 Comment
 

Much of the unhappiness with StarHub charging for 4G services has nothing to do with the seemingly small S$2 hike, but the surprise that it brought to customers.

They never expected to pay more for the faster speeds promised over existing 3G services. Like free incoming calls, the new service was not expected to cost extra, despite StarHub quite clearly stating that possibility in its terms when people sign up.

It’s not that consumers are daft, for not reading the fine print. They just don’t expect the cellphone market to be less competitive over time. 

 
Tagged in: Cellphones, Singapore, 4G, competition, IDA, M1, Singapore telecoms, SingTel, StarHub,  
 

SingTel: no plans to charge consumers separately for WhatsApp

By:
28 Feb
2014
1 Comment
 

singtel facebook

SingTel has clarified that it has no plans to charge consumers separately for using the WhatsApp service, as well as for other so-called over-the-top services that make use of the Internet connection it offers.

In several posts on Facebook yesterday evening, the telecom operator explained that a separate WhatsApp plan, announced last year, was aimed at those who want to have unlimited WhatsApp messages at a fixed cost. 

 
Tagged in: broadband, Cellphones, Internet, Singapore, IDA, net neutrality, service charges, SingTel, WhatsApp,  
 

M1 fined for poor mobile coverage, SingTel and StarHub pass tests

By:
24 Jan
2014
1 Comment
 

Nationwide 3G coverage - Q2 2013

M1 has been given a S$25,000 fine for once again failing to provide adequate cellphone coverage in Singapore, while rivals SingTel and StarHub passed the tests conducted by the government regulator in the second and third quarter last year.

In the second quarter, the smallest operator here reached about 98 per cent of places such as housing estates, outdoor recreation centres and train routes above ground, which made it the poorest performer among the three operators. It also failed to reach the 99 per cent required.

 
Tagged in: Cellphones, Internet, Singapore, coverage tests, IDA, M1, SingTel, StarHub,  
 

Five ways technology and media can improve in 2014

By:
31 Dec
2013
No Comments
 

2014 road ahead

There are so many ways to look back at some of the technology and media news headlines in 2013, but perhaps the most practical one is to see how things can improve in the new year.

From the controversial last-minute changes to Singapore’s do-not-call list to the high-profile outages to the country’s telecom networks, 2013 has had its share of reminders that technology should improve things, not make life harder for its users.

 
Tagged in: Cellphones, Enterprise, Featured, Internet, Singapore, Breakfast Network, cyber defence, do-not-call list, IDA, Netflix, Pay-TV, PDPC, Singapore critical infrastructure, SingTel fire, Spotify,  
 

Commentary: Singapore’s do-not-call list disappoints with last-minute changes

By:
26 Dec
2013
15 Comments
 

pdpc

Just days before landmark privacy regulations are to come into effect in Singapore, the government regulator has suddenly changed its mind and decided it’s okay for companies to continue sending users telemarketing messages as long as they have an “ongoing relationship” with the companies.

Despite already saying no to such messages, phone users will still receive SMSes or faxes, say, to sign up for related services even after January 2, 2014, the day a do-not-call list comes into effect.

Simply put, the say-no-to-spam list that you have signed up this past month is not enough to keep annoying phone spammers away. You still have to unsubscribe individually to each company – just like before the long-deliberated privacy law had been drawn up.

 
Tagged in: Cellphones, Enterprise, Featured, Internet, Singapore, do-not-call list, exemptions, IDA, PDPC, privacy law,  
 

OpenNet fined S$750,000 for not connecting users, provisioning services too slowly

By:
20 Nov
2013
No Comments
 

opennet installer(Source: OpenNet)

OpenNet has been fined a hefty S$750,000 after failing to connect up homes and offices to the national fibre broadband network, as well as not “turning on” a service promptly enough when users sign up for them.

 
Tagged in: broadband, Internet, Singapore, complaints, failure to provide USO, fine, IDA, OpenNet, slow turn on,  
 

Commentary: Singapore hacking cases show importance of deep infocomm expertise

By:
12 Nov
2013
2 Comments
 

Handcuffs 10
(source: posed photo from iStockphoto)

One of them has been charged in court. Another five are being questioned.

The spotlight is now on the suspects for the recent spade of hacking, after a fortnight spent wondering what’s the next website to be hit or whether “planned maintenance” was a cover-up for an embarrassing failure in cyber defence.

Were they highly-skilled hackers? Or just script kiddies, using readily-available online tools?

Perhaps the better question to ask, if we go beyond the sure-to-be-colourful headlines, would be whether Singapore is well prepared for a full-on cyber assault. Who could launch that? Perhaps a large group of hackers, or perhaps even a foreign government.

 
Tagged in: Internet, security, Singapore, hacking, IDA, infocomm industry, Messiah, Singapore,  
 

IDA: “routing issue, hardware fault”, not hackers, downed government sites

By:
5 Nov
2013
No Comments
 

So, in the end, it was an internal problem that caused the alarming shutdown of 19 Singapore government websites on Saturday.

A combination of routing and hardware issues during a maintenance effort was the reason, the Infocomm Development Authority (IDA) said yesterday. It disputed claims that a hacker had broken in after threats of such a cyber attack last week.

 
Tagged in: Internet, security, Singapore, government websites down, hacking, IDA,