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M1 unveils 10Gbps fibre broadband for Singapore businesses

5 May
1 Comment


Singapore’s fibre broadband speeds got bumped up to a mind-boggling 10Gbps today, as M1 became the first to unveil a service that is, on paper, at least 10 times faster than previous offerings.

Tagged in: broadband, cloud, Enterprise, Internet, 10Gbps, corporate prices, fibre broadband, M1, Singapore, Singapore Budget 2014 grants,  

Singapore telcos told: no 4G add-on fee for users on contract

24 Apr
No Comments


While Singapore’s smartphone users celebrate a rare consumer victory today, they should not be so quick to think that the temporary reversal of a 4G price hike will lead to free add-ons like caller ID in future.

Goodwill was probably topmost on the minds of StarHub executives yesterday, when they decided not to charge an additional S$2 for existing 4G customers still on contract.

This doesn’t mean it is no longer charging that additional fee. It just won’t do so, for now, for those customers who have said they did not know that 4G would be priced separately when they signed up.

Tagged in: broadband, Cellphones, Internet, Singapore, 4G, IDA, M1, Singapore telecoms, SingTel, StarHub,  

Commentary: StarHub starts charging for 4G

17 Apr
1 Comment

Much of the unhappiness with StarHub charging for 4G services has nothing to do with the seemingly small S$2 hike, but the surprise that it brought to customers.

They never expected to pay more for the faster speeds promised over existing 3G services. Like free incoming calls, the new service was not expected to cost extra, despite StarHub quite clearly stating that possibility in its terms when people sign up.

It’s not that consumers are daft, for not reading the fine print. They just don’t expect the cellphone market to be less competitive over time. 

Tagged in: Cellphones, Singapore, 4G, competition, IDA, M1, Singapore telecoms, SingTel, StarHub,  

M1 offers fixed IP add-on for home broadband users for S$2 a month

27 Mar

fiber optics close-up

M1′s home broadband users will be happy to know that it is offering a fixed IP address for just S$2 a month, enabling them to run their own servers and share files more easily.

Tagged in: broadband, cloud, Featured, Internet, Singapore, DDNS, fibre broadband, fixed IP address, M1, Singapore,  

Commentary: M1 to appoint independent expert to review mobile network

11 Feb
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M1 4G network (2)

Faced with a backlash against its latest outage last week, M1 has taken the rather unusual step of asking an outsider – an independent expert – to review its problematic mobile network.

This third party will examine how its network is connected and further enhance its performance, after several high-profile gaffes in the past year have signalled that recent network disruptions were not one-off events.

More tellingly, M1 said yesterday that the latest outage affecting users for more than five hours last week came about because its network was becoming more complex. That, ironically, was meant to cut out the problems it had faced lately.

Tagged in: Cellphones, Featured, Internet, Singapore, M1, network down, service restoration,  

M1 CEO says sorry for outage, draws more flak

6 Feb


Sometimes sorry doesn’t seem to do it. Not even if you give away free calls and SMSes for a day to assuage customers who have been kept out of a mobile network for about five hours.

Certainly, M1 CEO Karen Kooi’s personal appeal to disgruntled M1 customers today, in the form of a mass SMS, hasn’t sat well with many users, who quickly took to the telecom operator’s Facebook page to express their unhappiness with Tuesday’s outage.

Tagged in: Cellphones, Singapore, apology, CEO, M1, network down,  

M1 voice and SMS services restored after disruption

4 Feb
No Comments

M1 users could hardly be “walking on sunshine” this morning when they fired up their cellphones and found themselves locked out of voice calls and SMSes because of yet another service disruption that lasted about five hours.

From about 7am this morning, many of the telecom operator’s users said they could not access the basic mobile services. Some could, however, go online with mobile Internet links that provided alternatives such as Skype to make calls or WhatsApp to send messages.

Tagged in: Cellphones, Internet, Singapore, down, M1, mobile network, outage, Singapore, telco,  

M1 fined for poor mobile coverage, SingTel and StarHub pass tests

24 Jan
1 Comment

Nationwide 3G coverage - Q2 2013

M1 has been given a S$25,000 fine for once again failing to provide adequate cellphone coverage in Singapore, while rivals SingTel and StarHub passed the tests conducted by the government regulator in the second and third quarter last year.

In the second quarter, the smallest operator here reached about 98 per cent of places such as housing estates, outdoor recreation centres and train routes above ground, which made it the poorest performer among the three operators. It also failed to reach the 99 per cent required.

Tagged in: Cellphones, Internet, Singapore, coverage tests, IDA, M1, SingTel, StarHub,  

Record S$1.5m fine for M1 for Singapore’s worst mobile service disruption

3 Oct


M1 has been handed a stunning S$1.5 million fine – the largest, by far, for a Singapore telecom operator – for the country’s longest mobile service disruption back in January.

In causing an outage that lasted several days, the telco had not fulfilled its obligation to provide resilient mobile telephone services, said the government regulator today, as it meted out the country’s heaviest punishment to date.

Tagged in: Cellphones, fine, IDA, M1, network down, outage, Singapore,  

Potential OpenNet sale draws flak from SingTel rivals

25 Sep
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fiber optics close-up

In a rare show of unity today, seven telecom players in Singapore jointly slammed the proposed sale of OpenNet, the nationwide fibre broadband network operator, to a business trust owned by rival SingTel.

StarHub, M1, MyRepublic, Viewqwest, Nucleus Connect, SuperInternet and the Asia-Pacific Carriers’ Coalition called on the government regulator to reject the sale, arguing that it was anti-competitive and would not benefit end users.

Tagged in: broadband, Internet, Singapore, M1, MyRepublic, Netlink Trust, OpenNet, Singapore, StarHub, SuperInternet, ViewQwest,